Frequently asked questions
How much is delivery?
UK standard delivery in 2-3 working days costs £4.99 and is free on orders of £50 or more. Express delivery costs £6.99.
What time do I need to order for same-day dispatch?
Order before 14:00, Monday to Friday. Orders placed after 14:00, at the weekend or on a UK bank holiday are sent the next working day.
How do I track my order?
Use the tracking link in your shipping email, sign in to your account, or visit our Track my order page.
Can I return my order?
Yes. Unopened items can be returned within 30 days of delivery. See our returns policy for how to send them back.
Are your fragrances genuine?
Yes. Every fragrance is sourced from authorised suppliers and stored in temperature-controlled conditions.
Can I add gift wrap?
Yes. Tick “Make it a gift” on the product page to add gift wrap and a handwritten message for £1.99. It is optional and the price is shown before you add it.